Shipment and Delivery – Zeropestrepeller

Our shipping policy is designed to ensure a straightforward and transparent delivery process for your orders.

SHIPPING AREAS

Orders will be shipped within 1-2 business days.
Orders placed on Saturday or Sunday (including holidays) will be processed the following business day.
We only ship from Monday to Friday.

Free Shipping: Free on orders over $60.
Standard Shipping: The same shipping fee of $6.99 for All orders under $60.00.

Transit Time (within the US): Estimated delivery time is 7-10 business days.

We use reliable express carriers for shipping from our warehouse:

Once your order has been dispatched, we will email the tracking number.
You can track your order through the official carrier website within 48 hours of receiving the shipping confirmation email.
UPS > https://www.ups.com/track?loc=en_US&requester=WT/
USPS > https://tools.usps.com/go/TrackConfirmAction?tLabels=
FEDEX > https://www.fedex.com/en-us/home.html
UDA > http://www.udalogistic.com/index
Chinapost>https://parcelsapp.com/en/carriers/china-post
4Px>https://www.aftership.com/couriers/4px
17track>https://www.17track.net/en
*Please note that the tracking number must match the shipping service company.
If you still cannot track your order, please contact customer service for support.

It may take time for tracking information to be updated by the carrier. If no updates are available, contact us for assistance.
Once they arrive in your country, your local postal services take over. This means you’ll be able to track your parcel on your local postal services’ website with the same tracking number. If the tracking shows that the parcel couldn’t be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don’t have.
If you have any trouble tracking your parcel, please email service@zeropestrepeller.com. We’d be happy to help you out!
Please note that tracking is active for 60 days so we won’t be able to do anything to help you if you contact us after this period.

Should you need to modify your order after placement, please email service@zeropestrepeller.com as soon as you can.
We are unable to change the address once the order has been shipped. So please verify your shipping address before completing checkout.

Orders can only be canceled within 24 hours of being placed.
To cancel an order, please get in touch with us directly before it is dispatched.

We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! Please contact our support team at service@zeropestrepeller.com to enquire if you would like either a refund or a replacement for your order.

If you encounter any issues with your shipment, please contact our customer support. We’re here to assist and ensure you’re satisfied with the resolution.

Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. If your order is delayed, please contact us via email at service@zeropestrepeller.com within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.

We do not charge taxes or additional fees on your order.
If you are charged by your local customs or post office, those fees are your responsibility. Please verify with local authorities for any import duties or taxes.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits.
Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
You have to pay your shipping fee for the returned product if it’s not the problem of the quality.

For more information, please contact us at:

Email: service@zeropestrepeller.com
Phone: +85263691654 (SMS only. We respond via email for quicker service).
Address: 806, Building 8, Shayuanpu, Minzhi Community, Minzhi Street, Longhua District, Shenzhen 518131

or visit our Contact Us page.